After-sales service
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Service center

Who We Are

Pre-sales service

Pre-sales service

Pre-Sales Service

Provide customers with systematic site layout proposals to ensure smooth installation and placement;

Provide free on-site factory training and a second review training at the installation site;

Provides a one-year free warranty period, lifetime maintenance, 48-hour on-site delivery within the province, 72-hour on-site delivery outside the province;

Every piece of equipment delivered to the customer's site is assigned an on-site installation and commissioning staff member, standardizing the installation confirmation process;

Service response time is 24 hours, with the fault site delivered within 24 hours (within Guangdong Province);

Free consultation for upgrading system hardware devices;

We will visit users or visit them irregularly to understand the operation of systems and equipment and resolve user issues.

In-sale service

In-sale service

In-Sales Service

Installation and commissioning

1. All equipment and products listed in our company's quotation documents are brand-new original brands.

2. After the purchased equipment passes the initial acceptance, our company will deliver it to the user's location via logistics to provide installation and commissioning.

3. After the purchased equipment is installed and commissioned, our company's technical staff will provide training with the user.

Installation and training

1. Our company will organize professional technical personnel to install and commission the purchased products according to the actual requirements of the user, ensuring smooth installation and training.

2. The company will strictly abide by user rules and regulations, cherish users' equipment, and keep users' business and technical secrets confidential.

After-sales service

After-sales service

After-Sales Service

Equipment quality is provided according to manufacturer standards for one year. During the warranty period, parts and equipment that need replacement unless due to improper operation are covered by our company. All equipment provided by our company is covered according to the scope and duration of the warranty as promised in the contract.

After the warranty ends, our company will continue to provide after-sales service, responsible for regular maintenance and repairs of the equipment provided. No limit on the number of years of lifetime service.

Service is carried out according to the manufacturer's after-sales service policy, with our technical staff providing on-site service.

Hotline consultation service: If you encounter any issues during equipment use, feel free to call the technical service hotline 18157876334, where technical engineers will provide you with professional assistance.

Notes

Notes

Remarks

To protect your legal rights and avoid unnecessary losses. If the product malfunctions or damage occur due to the following reasons, free warranty will not be available; you may choose paid service.

Your device is beyond the warranty period.

Equipment damage caused by improper operation as instructed.

Your equipment has been repaired by unauthorized personnel.

Failure to use the consumables specified by the manufacturer.

Your device uses non-standard or unreleased software, or illegal accessories not certified by our company, as well as other damages caused by force majeure such as natural disasters. To protect your rights, our company will provide better after-sales service and welcome your supervision of our work and valuable feedback. We sincerely hope our service will satisfy you even more.

Complaints and repairs

A professional technical team provides comprehensive and attentive service support.

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Zhejiang Puqi Digital Technology Co., Ltd

Zhejiang Puncher Digital Technology co., Ltd

Telephone: 138-2378-6340

cell phone: 138-2378-6340

WeChat: 138-2378-6340

Address:No. 678, Anju West Road, Huzhen Town, Jinyun County, Lishui City, Zhejiang Province

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